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    Frequently asked questions

    1. Do you ship?

    We have shipments to all of Mexico and the United States.

    2. What parcel do you send by?

    We choose the most comfortable and fastest parcel delivery depending on the destination

    3. How much does shipping cost?

    Shipping cost varies depending on weight, volume and final destination. But don’t worry we always choose

    5. What are the payment methods?

    You can make your purchase in different ways so that you can do it in theplatform and under the method that makes you feel most comfortable.In both you can pay with any debit or credit card, VISA,MasterCard or American Express.

    6. What if my order arrives damaged?

    We clarify that JAAC ARNOLD is released from all responsibility once your order has been delivered to the parcel. Therefore, we have high quality standards that ensure that each order, sealed and shipped, is correct and without damage.

    However, if the package damages the product in any way, JAAC ARNOLD is not responsible for such damage.

    7. Are there exchanges and returns?

    Only under factory defect JAAC ARNOLD is responsible for the change of products. We have high standards for reviewing packages so that we 100% prevent the products we send from being damaged in somehow or the order is incorrect.